WAPBX & Chatbot Solution
WhatsApp has become the standard of communication in Indonesia. However, if employees contact customers personally, management will find it very difficult to analyze the performance of each employee.
WAPBX allows one WhatsApp account to be used by many people simultaneously through dashboard access. With this one-door system, the performance of each employee can be easily monitored, and the work of one employee can be discovered by other employees.
Chatbot will improve your customer service With the automated reply system, customers can interact with the chatbot first to fulfill their needs. When the chatbot cannot solve the problem, then the customer will be connected by customer service. This chatbot can also be used to solve other problems depending on the needs of the customer.